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r/techsupport • … • u/RiGoRmOrTiS_UK

Lenovo LOQ Laptop (RTX4060) Crashing In Games, Blue Screen, stop code is VIDEO_DXGKRNL_FATAL_ERROR (Watchdog.sys)

Hi,

just got a brand new Lenovo LOQ laptop:

i7-13650HX

16GB

RTX 4060

When playing games the laptop will randomly bluescreen with the VIDEO\_DXGKRNL\_FATAL\_ERROR stop code.

I've tried the following to resolve:

1. Removed Lenovo Vantage 2. Installed all the latest drivers available for this device (chipset etc) from the Lenovo website. 3. Cleared all GPU drivers with DDU and installed the latest ones from Intel and Nvidia 4. Disabled fast boot; in case its something to do with the video drivers not loading correctly during a fast boot. 5. Have run FurMark for 2 hours with no crashes. 6. Ran memory and CPU stability tests in OCCT for an hour and no errors reported. 7. Changed GPU preference from auto-select to NVidia 4060 in the Nvidia control panel.

I have not overlocked or done anything non-standard with this laptop; its been doing this since it came out the box. but I can't confirm any hardware problems as it just sits here happily chugging away on FurMark.

Minidumps here: https://www.mediafire.com/file/ctnnpmcbqfb9krz/Minidumps-30-11-24.zip/file

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