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r/techsupport • … • u/Mr_Chicle

Getting files from portable equipment

Hello everyone,

I have some portable testing equipment that I'm trying to commission and have a sort of roadblock.

These units store log files in them saved as a (date).001, (date).002, (date).003 (and so on) type file that can be opened up via notepad or excel.

The only way to retrieve these files is to connect a USB stick to them, to which the equipment will automatically upload the logs into. There is no way to control how or what gets uploaded, the unit will automatically write to the USB connected.

My main issue is that my company has a stringent USB policy that prevents me from simply plugging that stick into a computer and retrieving those logs.

I have a Datalocker Sentry K300 that is allowed to be used, but this stick also auto locks when it's connected to this specific equipment and I get a communication error.

Is there any way to connect the K300 that would bypass its write security on it?

I know we can bridge our PC's to other equipment using a USB to RS232 output and then a 232/485 converter with a DB9 breakout, but i can't connect this portable equipment to a PC since it won't write to it.

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