In the middle of watching a video, my bluetooth headphones randomly stopped playing audio, and will not resume playing audio.

They are a razer blackshark v2 pro. they are not out of battery. I can connect to them through bluetooth, but doing so doesn't change the audio situation.

so far I have tried: manually changing the volume (it remains at 0 no matter what) disconnecting and reconnecting the device un-pairing and re-pairing the device using the audio troubleshooter using the bluetooth troubleshooter updating the drivers disabling hands free telephony turning bluetooth off and on turning the computer off and on it says "no output devices found" so I added the headphones as a new output device. Now they aren't availible to add as a new output device AND there's no output devices found. this created a duplicate bluetooth device which cannot be connected to.

please help. I'm at my wits end.