File Explorer not Opening and Causing Black Screen (Windows 11)
My mom just installed CorelDraw free trial onto her laptop and everything's going haywire. First, she got a black screen with just her cursor after login, which I was able to fix by uninstalling latest quality updates. Now, when I attempt to open file explorer from any location, the taskbar disappears, then the screen goes black for a few seconds, then comes back and it's a few seconds before the taskbar comes back. Also, the control panel won't open so I can't get to the reliability history to see what's going on there. It seems reminiscent of a LiveKernelEvent. Task Manager doesn't show anything off. Settings opens, as does Chrome. I really don't want to have to uninstall Windows, but I will if need be.
Here's what I've done so far:
Scanned with Malwarebytes and came up with nothing
Uninstalled every aspect of CorelDraw
Again scanned with Malwarebytes and still nothing
Updated ALL drivers
Installed ALL Windows updates
Uninstalled latest quality updates via safe mode
Malwarebytes scan again and nothing
Here's the specs: HP 17 Series
AMD Ryzen 3 3200U w/ Ryzen Vega Graphics Mobile
AMD Vega 3 Graphics
16 GB RAM
My mom seems to do the absolute impossible with ALL her devices and this is the first one I haven't been able to solve. TIA!
EDIT:
The problem seemed to self-resolve. I was able to pull the errors from the reliability monitor.
Source
Windows Explorer
Summary
Stopped working
Date
12/5/2025 7:15 PM
Status
Report sent
Description
Faulting Application Path: C:\\Windows\\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 10.0.26100.6725
Application Timestamp: 4db8029a
Fault Module Name: ucrtbase.dll
Fault Module Version: 10.0.26100.6899
Fault Module Timestamp: 59edb1c8
Exception Offset: 00000000000a4ace
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: abdc
Additional Information 2: abdcbcfc907e8cfb2dbec2191d7912c6
Additional Information 3: b3ff
Additional Information 4: b3ff2e4115bbd243fd220f32c5bd39d7
Extra information about the problem
Bucket ID: 45bf4efe00acf52e04f51f54af84873c (1510147698635081532)
\-------------------------------------
Source
Pick an app
Summary
Stopped working