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r/techsupport • … • u/cylordcenturion

Home wifi regularly disconnects.

The wifi in my house regularly disconnects from all devices.

This happens consistently but not regularly. All devices will lose wifi connection, if you attempt to connect to the network you cannot with the message "cannot connect to this network" the issue occurs most days, sometimes multiple times, but it is not apparently related to any time, event, action, orr usage level.

It is not a password or permission issue, this is the same network that is in use and it will resume after some time by itself without intervention.

I do not see "connected, no internet"

Modem/router has been restarted several times including being unplugged for a full minute.

The connection issue is the same across all devices, including phones, computers and tv. I do not believe it is an issue in the device end.

I have logged into the modem and confirmed that the firmware is up to date.

It is a Telstra smart modem 3. \~14 devices connected.

As stated I have access to log in, but I do not know how to diagnose further.

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