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r/techsupport • … • u/ostruckt

HP Omnibook 14 Snapdragon X Plus Camera and Biometric Faults

My laptop has constantly had issues with its camera, biometric system, and has also deleted its own internet module once?

I have checked Reliability Monitor, and here is the fault that constantly is reappearing:

Description

Faulting Application Path: C:\\Windows\\System32\\svchost.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: svchost.exe\_FrameServer

Application Version: 10.0.26100.8737

Application Timestamp: 156afbd1

Fault Module Name: QcDeviceMFT8380.dll

Fault Module Version: 5250.1027.0.0

Fault Module Timestamp: 69fb195f

Exception Code: c0000005

Exception Offset: 000000000028f008

OS Version: 10.0.26200.2.0.0.768.101

Locale ID: 5129

Additional Information 1: 222a

Additional Information 2: 222ae4115a059a3fb8dfd22b5191be6d

Additional Information 3: 0b68

Additional Information 4: 0b68cedb9f549fcea622c4aecd03c261

Does anyone know how to fix this??

HAVE TRIED: sfc/scannow and the cleanup on cmd prompt

restarting laptop multiple times

running HP troubleshooter

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