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r/techsupport • … • u/MuchEnvironment4752

Norton 360 WiFi Issues

Have any other technicians noticed Norton 360 suddenly causing WiFi issues? The computer will connect to the internet, show a good/stable connection, but no browser will connect to a page. Usually a DNS error. Tried flushing, tried disabling Norton, tried disabling VPN, reset drivers, reset network settings, etc. Nothing worked short of downloading Nortons Uninstaller tool and uninstalling the program, then reinstalling it for those who wanted to. Thought it was a coincidence, but starting earlier this week, I have had almost a dozen with this issue so far.

EDIT: I do not at all recommend Norton. Windows Defender is usually more than enough, and if customer wants paid, we offer Malwarebytes and Bitdefender. However, most of our affected customers have an active Norton subscription that they paid for in advance, and despite knowing that Norton was likely the cause of the WiFi issues, they opt to have us reinstall anyway. Not really looking for folks to tell me it's crummy, no arguments there, just looking to see how many others are affected 👍

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