(HELP) Toshiba ext. hard drive not recognized -set address failed

Hi all,

new to this sub but thought I'd give it try since nothing on google hasn't been much help. Currently in the process of backing up my old ext hard drive but have not been able to access it. Won't show up in device manager (usb connected but says ''set address failed'' to the port I connect to) device is powered up and light on.

have tried various troubleshooting; checking connections, cleaned ports, updating drivers, uninstalling drivers....

Any help would be extremely appreciated.