Drop vs Home Service Appointment

Hey all and u/Telus,

Telus has just run fiber all over our neighborhood in Southern Ontario. I've currently got a "flower pot" sitting next to the sidewalk, but fiber hasn't actually been run to our house.

The Telus rep said the fiber would be run from the street at the home service appointment. I've got a date for "drop" on Oct 23 but the date for the home service appointment is Nov 3rd, and at this point I'm concerned that a) the rep doesn't know what he's talking about and b) we won't have a buried fiber line going into the winter.

Is there somewhere I can find this information out?