Permanently banned on PlayStation

Hi, I am a huge fan of the finals on PlayStation. I have played almost 200 hours. I tried to log in today and was given a message permanent ban. I found out recently that my 8 year old so had been accidentally playing on my account instead of me. He sometimes goes afk. I assume this is why I was banned? Has anyone had experience with getting a ban like this reversed? I messaged embark but I am very worried.

Thank you