How are you handling a waitlist?

My practice is near full capacity (one more spot) but not entirely full, so some clients may not find the suitable spots for them. I also have the fear that several weeks later some clients may terminate at the same time so I don’t want to take down my profile or reject clients on my website. I feel guilty though when I tell clients that I don’t have a spot for them right now.

I consider to add that I have a waitlist in my profile and website, but I don’t know how to predict the waitlist time and how to maintain it. I am also considering whether I should still do the consultation call and let clients know I have a waitlist or I can refer them to a colleague. How are you handling this situation?