TIFU Warned my mid face was off camera during an online exam, got revoked for having my mid face too close to the camera
I was doing an important exam. I am a final year medical student and this exam is important to determine if I get to work in the UK in the future. It was going fine till partway through I was given a warning about having my mid face off the camera on an online proctored exam. I apologized and things continued as normal. Everything proceeded fine till I was 11 questions away from the end on the highest ranking section. Suddenly, my exam was revoked.
They said they had already given me a warning earlier and was going to revoke my exam as a result. I was so confused. I asked them if by any chance I was leaning to the side. They said I hadn't but I was too close to the camera and they should be able to see my jaw. From the initial warning, I had assumed I was leaning to the side. I thought to stop looking to the side to compensate I would lean forward and move my head so my gaze (mid face) did not leave the screen rather than turning my head. I don't understand how seeing my jaw (not my mid face) is any relevant to cheating when there is a mic. Plus, my eyes remained on the screen the whole time. I even asked them if I could show them what I was looking at. Like just angle the camera down but they told me no and they were going to revoke my exam.
They gave me a case number to get back to them. And a phone number for my home country. When I told them I was in another country they gave me a different number. When I called the number it said that it was not available in my region. I have already contacted them through customer service on their website hoping for them to get back to me asking for a record of my recording and chat. They said they would put it forward to the team.
Later, I managed to reach them using a friends phone. They said the team was looking into it. When I asked for the timing of the request, they said it was when my exam was terminated. They didn't seem to know about my request for the recording and chat which they had apparently put forward to the team. They as well told me my exam was revoked as my face was off the screen. They as well could not give me any time of when they would get back to me. I even asked about whether I would hear before March when the official day test results come out but they just gave me the excuse of COVID and delays. Plan on calling back tomorrow and recording the call this time.
TLDR Leaned too close to the camera and was considered to be off cam getting an important exam revoked, I may have to change plans for my future now or take an entire year out to wait for this test to become available again.
Update: I got an email saying my exam was successful out of the blue. No apology, no follow up and no explanation of what they plan to do with having terminated my exam prematurely. Thanks for all the support! I will continue to follow up, hopefully they can exclude that section.