Timex customer service not changing order address

I ordered a watch on Timex US website and entered the wrong address by mistake, when I called the customer service they told me they cannot change the address or cancel the order, this was just within 10 minutes of placing an order, has anything like this happened to anyone

Also, worst case scenario, if they don't cancel and its shipped, can USPS hold my order at the post office? Can I request that ?