2022 BYOD P1 Promo Not Sticking - Please Help me

So, on 12/19/2022, I added a line to take advantage of the 2022 BYOD P1 free line promo (ID 220005).

This promo did not automatically trigger the text others got indicating the promo was enrolled, and for months, every time someone at 611 tried to put the promo on. It would drop off very soon after.

I was 100% segmented/targeted for this promo when I signed up for the line.

I signed up in September 2022 as a new customer under the 20% Insider discount and 3rd line free promo for the Magenta Max plan. I also signed up for the $30 monthly internet and then the $25 monthly internet in October and December, respectively.

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I signed up for a $5 mi line in-store right when I opened the account to "activate" the account per instructions of 611 as my phones were thought to be lost in the mail, and I immediately closed that line (I checked, and this was >90 days before opening the 2022 BYOD P1 free line).

I opened but did not turn on two lines to sign up for a BOGO offer during Black Friday weekend, but because I was ineligible as that promo conflicted with the 3rd line-free promo, I got the lines canceled and returned the phones. I was told this was not why the 2022 BYOD p1 line did not stick because these lines were never turned on / connected to service and thus were canceled as if we hit the undo button.

Can someone please help me with advice on how to go about getting this line fixed to have the 2022 BYOD P1 promo? I am really struggling and unsure how to proceed or if I should cancel the line once one year has passed on my 2023 LOU P6 free line promo.

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Thank you in advance.

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