Are BAN-level discounts an actual thing???
Every time I call 611 now I get someone overseas instead of the great customer service which drew me into T-Mobile and they use different terminology then I am used to.
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I'm looking to upgrade my plan from Magenta Max to Go5gPlus and want to make sure my promos transfer over.
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The manager overseas I spoke to said moving over would result in 2023 LOU P6 dropping off promotion dropping off. I was told this promo is only available on magenta max not go5gplus. I was also told he can make it up by adding a "BAN level discount".
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Earlier this month I posted on here about the 2022 BYOD P1 promo on my account not sticking.
[https://www.reddit.com/r/tmobile/comments/16l8mhm/2022\_byod\_p1\_promo\_not\_sticking\_please\_help\_me/](https://www.reddit.com/r/tmobile/comments/16l8mhm/2022_byod_p1_promo_not_sticking_please_help_me/)
I was supposedly given a BAN level discount but I do not see it anywhere on my account on my end and no agent outside this overseas call center can confirm if this BAN level discount exists or not as a thing, let alone if it is on my account. I am holding off on upgrading my account or adding more EIP promos until after I get my next bill to see how things shake out with this BAN level discount but would love more information.
The supervisor also shared there are promo codes that are internal to T-Mobile which match up with SOC codes which match up with the promo names/ID Line# codes we see on our end as customers. I'm really curious if anyone can elucidate all the differences on this.
Also, this website is worth bookmarking if you're like me and type A about SOC codes and promo codes and stuff: >!https://soc.quest/!<
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