Iphone Forever upgrade is now Yearly Upgrade, here is my experience
There's a few posts on this but I wanted to give my experience on it.
[https://www.t-mobile.com/support/deals/forever-upgrade](https://www.t-mobile.com/support/deals/forever-upgrade)
On Dec. 7th 2023, we were all kicked off Forever Upgrade and moved to Yearly Upgrade.
I just spent a combined 5 hours over 2 days at a store and calling customer care for another 2 hours and I hope this can help save you time.
I have an iphone 14 pro max that was on forever upgrade, FYI, I originally got on forever upgrade because I got the iphone 13 pro max, 2 years ago when Forever Upgrade was offered. But per the terms of the Forever Upgrade, since I upgraded early to the 14 pro max, the 2 year time limit for the $800 reset. So if I stayed on Forever upgrade, I would have to wait until the iphone 16 to get the $800.
Ok, so they come along and change it to Yearly Upgrade. What happened is that we now get the Go5g Next benefit without having to switch to Go5g Next.
Since I have the iphone 14 pro max on EIP and I'm more than half paid off. The store and CS was trying to waive the EIP on the iphone 14 pro max. So that was the issue, everyone thought I was supposed to get the EIP waived on my current EIP.
But if you read the terms carefully:
If you upgraded before December 7, 2023, you’ll keep your current promotional offer on your current phone, and **your new benefits will start with your next upgrade**, without needing to make any changes to your plan.
They need to bold this, so the waiving of the half EIP starts after the first upgrade. We were going around for 5 hours over 2 days to figure out how to waive the remaining EIP on my iphone 14 pro max. It was escalated twice and the system wouldn't do it.
So for this one, I had to pay off the EIP and start new. I'm on a Magenta plan that doesn't qualify for the $1000 but because I'm on Yearly Upgrade, I got the $1000. It was $490 as a instant credit and $510 spread over 24 months, for $1000 today.
Next time I upgrade, the EIP will be waived. Per the terms, if you are still on the iphone 13 pro from 2 years ago and they put us in the 30 month EIP, they will waive the EIP after 24 months since that was promised with Forever upgrade.
Another piece of advice, DO NOT use the trade in credit to pay down the EIP since if you decide to trade in it in early next time, you lose out money then, since you want a large amount of EIP waived.
It says it takes 1-2 months for the monthly credits but after about 4 hours, I see the credits, so the $1000 worked.
Update: T-Force refunded my EIP, so it was supposed to be waived.
It was my fault, I went into the store because I'm leaving the US for a bit, was in a rush to get the trade done.
The issue that we were having was that there is a button that needs to be clicked to waive the EIP, it was greyed out.