Weird passive aggressive email after UPS steals phone

I picked up my shipment from a UPs store and it was obviously empty so I took pictures of the empty box from within the UPS store.

Then I receive an email saying I’ll be refunded but they also say “Be advised, future orders that are reported as not received may not be refunded. We recommend going into one of our amazing T-Mobile stores to get your hands on new equipment right away”.

Well seeing as you don’t have all storage options in store and charge an upgrade fee I’m not inclined to order in store. Also seems like they’re trying to act like this is a favor to me when it’s not my fault THEIR carrier stole the phone.