Yearly upgrade worked as advertised, I have Magenta

It worked like they said

First off, I upgraded last December after it was switched to Yearly Upgrade. It was a pain in the ass cause nobody knew what to do.

This morning, website says, you're doing the yearly upgrade on my line that has it. It wouldn't let me change to a cheaper device, it forced me to trade in my 15 Pro max that I have on EIP, I couldn't change it. It then said I would get the 999.99 trade in, then it showed me the balance of my current EIP and said it would be paid off.

If you don't get these steps, I suspect that you did not do an upgrade after Dec 7th and it is making you pay off the EIP. I think it's because the first time on yearly upgrade, you don't get the EIP waived cause technically you're not on yearly upgrade yet but last December, a few of us were able to call in and get the credit but not sure if they will do that again, this year.