Customer Care?

Nope! That’s the short answer.

I am sure that working customer service is traumatic. But I swear that I spent the first hour, talking with 4 different people, and being “disconnected” twice, being nice as well as patient.

And then the supervisor dropped me. And then upon calling back, the nice agent disconnected me.

Now I’m angry! So if being nice and patient gets this sort of treatment, why be nice??

Tmobile and its outsourced customer 611 call centers SUCK!!!

I’m sure I’m not the first to say so. Makes a long time customer want to go someplace else, especially since I NEVER call until I must.

I’m now calling back for the third time, 90 minutes of my life, waiting for a 3rd supervisor who is going to take care of my issue.

“But don’t worry, if we get disconnected I’ll call you back.” And they never do…

Here’s the question: why doesn’t Tmobile remember their own plan — the “Upgrade for Life” plan? Why am I having to remind the company about its own promotion that I PAID FOR in 2021?

😠😠😠