Purchasing new phone rant

My wife's Iphone 6 isn't working right (Power button and volume buttons don't work anymore) so I called in an Iphone 6s jump on demand upgrade on 8/31. I place the order, give them my card # and everything and two minutes later I get the sign the EIP e-mail. I sign it and wait. I get 3 day shipping but my phone order doesn't show up anywhere on the Tmobile website. I call on Friday 9/2 and they tell me its about to ship and I will receive it today.

I call them today and they tell me that my phone order is cancelled. why? Because I didn't sign the EIP. well, if I didn't sign the EIP, then how do I have an e-mail titled 'Your copy of the signed Equipment Agreement' in my frikin inbox from T mobile?!

so frustrating, all these technical glitches. The rep couldn't do much except say sorry (which is understandable). Wife is going on a weekend trip and needs a phone, so i guess I'll have to hope that the store by my house has a 64GB Iphone 6S tonight (they didn't when I called last week).