issues reaching customer service reps

My post was removed on the tractive sub.. so i am trying here as well. Hopefully this is allowed, i truly am just seeking some insight!

My dog 6 tracker started experiencing issues on Thursday night. It is beeping every minute and flashing the white and green light.

I went through all the listed/suggested troubleshooting options on their website before deciding to let it die, and see if that helped reset. It did not.

So, Friday i sent a support request. Got an AI reply to try all the troubleshooting i already did, i replied as such, and got a response saying someone would reach out.

I followed up Monday and today to no avail.

I am seeing others say they have had trouble reaching a human for help. I understand that they likely are attending to tickets in sequential order, but as i have a new rescue i am feeling anxious to resolve the issue, as he’s now not had a tracker for days.

I’ve had a great experience with my other dog’s tractive device, so I’m disappointed at the moment.

Has anyone had a similar experience lately? And if so, was there eventual resolution?

Thank you! 😊