Lastminute.com cancelled my vacation but I kept the tickets
EDIT: so we're back from our vacation. Boarding passes we're fine, we had no problems at all and there's still no charge for the tickets, so we bacially flew for free. Maybe they'll still gonna charge us for it in the coming weeks, but still - everything was valid and we had a great time :). Cheers mates.
Hi all,
the story is quite convoluted, but I try to keep it short. Last Sunday I booked a vacation with booking.lastminute.com - a flight, hotel and car rental. After three days they sent me an email that the package is no longer available with the conditions that were offered and I can request a refund. Tickets are already paid and reserved, so I contact the hotel and they say that they have free rooms so if I get refund I can still book only bypassing the lastminute. Fine, I did that.
But what about the flight? Lastminute unblocked money on the account, so I got a refund, but the tickets are still active.
I tried contacting Ryanair but - at least in Poland - everything is operated by bots..
Today I tried to chat with them again and the consultant (he could've been human, cause I finally got something from him) stated that there is no chance that the tickets will get cancelled cause it's against their regulations.
The question remains - am I flying for free? Lastminute didn't email me about the payment for the flight, so I guess they can do that in the future then? Again, thier support is all bots or people that speak like bots and won't help me with difficult questions.
Like.. If therea way to pay for it, I'll do it in an instant. The most important thing for me is to be sure that I'll board the plane on the given date with all of my family and have a great time abroad..
Anyone had similar stories with travel agencies? Sorry if I'm being unclear somewhere, but this is my first trip by plane and I really thought that using travel agency would make everything easier, but... here we are.