NC QuickPass warning/heads up

TLDR: NCQP is terrible with accounting. They charge $1/day for inactive transponders. “Inactive” = no use in 12 months.

We purchased NCQP a few years ago for a frequent commute and were required to put $20 on the account for anticipated use (fair enough). However, the credit card we had to place on file was charged another $20 the following month to accumulate more credit -> spoke to NCQP reps, found out another $20 payment was scheduled for the next month 🧐, cancelled sketchy autopay for which we had been automatically enrolled-> intermittently used QP but not during pandemic/remote work so apparently not frequently enough to keep the transponder active -> NCQP started charging $1/day (surprise!), previous “credit” devoured, accrued “processing fees” and “penalty fees” on top of the $1/day -> we owe $$$ -> currently under dispute.

This post is mostly to share that despite NCQP having a decade of experience under their belt with toll collection they have shoddy communication and accounting. Keep an eye on your account, especially if you have autopay and an infrequently used transponder.