Fluance Rt85 - motor won’t work

Just here to cry - finally received my beautiful new Fluance RT85 in bamboo along with Audioengine A5+ speakers also in bamboo…set it all up and the motor won’t even spin. Troubleshot everything with support and they are sending a new power adapter but I doubt that’s the issue since the light is on and it’s getting power. Probably have to pack it up and return it and order a new one. Was really looking forward to using it this weekend.