Customer Support is FAILING

I know... it is easier to tear things down than to build them up, but you guys need to know that you are failing.

You've brought a new website, great! We love progress, we're progressives. What we don't appreciate is failure. Your new site launch is an abysmal failure. Go look- I'll wait. Read some comments while you're there. Those are your paying members begging for help. Want to know why?

I'll tell you:

* No warning. You kept the new site a 'secret' and didn't tell people things would be changing. Simple information sharing- it is what your company does.

* Beta testing. The new site is so full of bugs it is ridiculous. It makes me log in every time I click a link!

* Support staff. Number one issue- you need someone to answer your paying members questions so they don't get so irritated that they make social media posts to express their anger and disappointment. I have been emailing for help for a week with no help.

* FAQs there is nothing there to explain individual member feeds and where to find them, mostly it's a bunch of braggy shit about how you've been around forever- I know, I've been a member since the beginning. Less bragging, more information about the real questions people have. I've never hit a FAQs link to learn about the history of a company. I go there because I need technical information or assistance.

* Podcasts get them on the individual podcast serving platforms and tested before you roll out the new feeds publically. The process could be seemless, but now we have this shitty situation.

* Communication : maybe you've addressed this on the show- How the fuck would I know, I can't get the show.