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r/uber • … • u/heftybagman

Uber needs to fix UberPet

UberPet should just let you upload a photo or quick profile of your pet so drivers can decide whether they want the trip before getting to you.

I just had 3 UberPets cancel on me the moment they saw my dog (55lb Lab-Pyrenees mix). First said “I don’t drive into the city” after accepting the trip and driving 15 mins to my house. Second got out of the car to show me his “flat tire” which was indeed a touch flat, but he also drove 10+ mins to me before apparently developing a slow leak on my block. Third one just drove off and cancelled. Asking friends, this is apparently not that uncommon.

This is such a dumb system. It wasted their and my time and made me over an hour late. I totally understand not wanting to let a dog in your car or seeing a dog and deciding you’re both comfortable with them, but it seems insane to have drivers come out and cancel while the customer waits for a ride that might not work out at all.

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