Problems with Uber

Last week I tried to request a ride with Uber and I received an error message stating that Uber does not recognize my form of payment. I have not changed my form of payment so this was very odd to receive this type of message. Regardless, I updated my payment information and tried to request a ride and I received the same message again.

I contacted my credit card company and was told that there should be no reason for Uber to deny my payment. In fact it is shown that Uber charged my account and then rescinded the payment immediately. There is no reason for Uber to rescind the payment and Uber has no explanation for doing this. Uber did accidentally suspend my account for no reason for which they provided me with a credit. However I am still unable to use Uber and I am still receiving the same error message.

I have been in contact with Uber for several days and they are still unable to resolve this issue.

Please let me know if anyone else has experienced the same issue and whether it is resolved.