"Your price is correct" scam
For the past year or so more than half of Uber rides I've taken end up about 10% more than the price I accepted. The final charge is always higher once the ride is complete. These are on rides with no traffic, drivers taking the same route as initially proposed, and no unforeseen tolls or charges. Uber just decides to charge $5-6 more once I am already on the ride.
If I try to dispute the difference in charge, I get an immediate "Your price was correct" prompt and there is no further recourse for me. I can't even get an agent to review it!
There was one instance where I was able to be connected to an agent (I believe they have removed these prompts now, unfortunately) and they claimed the charge was due to route or tolls. When I asked them to show me how the route/toll was different (because I knew it wasn't), they immediately refunded the difference. Clearly there was some glitch in the app or there is something shady going on.
Obviously super frustrating that Uber can just skim an extra 10% without any explanation and claim it's the correct price after the fact, with no ability to get a human on the line.
Anybody else dealing with this?
UPDATE: the only way I was able to get through to support was report "unsafe driving" and then explain in the text box that this increased my cost. Once a chat was initiated with Uber support I asked them to explain why I was being charged more, and as in the past they immediately refunded the difference. I obviously hate to report something false to get to a chat, but there is no other way! Their automated system. Is designed to get people to give up.