"Pickup too far"

Let me get this straight: Passenger and Uber determine the pickup and dropoff locations (pins) I drive to the pin Uber KNOWS I drove to the pin. Uber KNOWS the passenger was picked up at the pin. I drive to the destination pin Uber KNOWS I drove to the destination pin Passenger complains "Pickup too far. Drop-off too far." Uber: "Hey driver, you got a bad rating. See these rider complaints? knock it off"