Uber Driver App is Terrible

I'm new in Atlanta as a driver, but the driver app is terrible. It will send you on a trip, and 6 out of 10 times, the destination is wrong. It will send directions and redirects with you with U-turns. I also had a trip that the destination street address required an NE suffix. The address that it sent me to was 20 miles away from where the rider wanted to go. When we arrived at the wrong address, the rider was gracious enough to attempt to add an additional stop on the trip to go to the correct address. The app would not allow because we had arrived where the app thought we should be. She confirmed the correct address using Google and also called the restaurant where she had reservations for dinner and a show to confirm the location. I really felt bad and embarrassed because she had to change her reservations twice. If you drive in Atlanta, you know how bad traffic is here on the weekends. I had to use Google Maps to get directions to the correct location. She had to pay me using Cashapp for the additional trip. Is this normal?