Diamond Premium Support is gone

Its not just the cash bonus for new drivers reaching Diamond. Went to call support for an issue tonight (7pm my time) and found all the phone options are gone/everything is an AI chatbot now that doesnt understand questions.

It still says 24/7 dedicated Premium Support in the perks menu, but the out-of-app phone number says it was turned off Nov 1st and they are not accepting calls at this time.