Pax input incorrect pickup location. Did I handle this correctly?
Hi all! New driver here. Last night, pax input a pickup location incorrectly. It was a block from where I was sitting, so I arrived within a minute and called when I didn't see a passenger (knowing it was likely a mistake - the location made no sense). He was several miles away. I asked him to cancel the request on his end and re-request with the proper pickup. He did, and I got the request again, and everything else was fine.
Am I understanding correctly that the pax can cancel the ride on their end with no fee as long as it's within 5 minutes of making the request?
While I'm asking, for me to earn any cancellation compensation, it would have to be cancelled both after 5 minutes of the original request AND I would have to be physically within 5 minutes of arrival at the pickup, correct? (Not applicable in this case).
Thanks!