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r/ubisoft • … • u/Freljords_Heart

Immortal Fenyx Crashes on Start Screen

Hey! Not sure if anyone is able to help here or if this is the correct sub (wasn‘t allowed to post for some reason on /r/immortalsfenyxrising), but whenever I launch the game I get to the starting screen where it says the „press any button to continue“ when I press any button the game crashes.

I have tried re-downloading the game, ubisoft launcher, restarting computer before and after redownloading both things, clearing the ubisoft cache? (i saw on forums that renaming the cache folder something else might work), making sure that both Immortals Fenyx and the ubisoft launcher are under the same folder, tried launching from ubisoft connect and from the desktop icon and nothing works. I played the game earlier today just fine and now suddenly it just doesnt wanna start even.... anyone know what might be the issue? Thanks!

Edit: tried verifying the files, tried launching as System Admin, Tried also doing this fix which I saw on reddit: „I experienced this issue with some AC games in the past and guessed that it may be the same problem. There was a post that documented a fix here: https://forums.ubisoft.com/showthrea...e-Spaces/page2

I will expand on that and try to make the instructions to fix Fenyx Rising here as clear as possible. It seems the problem with installing Fenyx Rising on a secondary drive narrows down to the audio files and video files. Somehow the game doesn't like these files to sit on another other drive other than C drive or a drive that is not managed by Windows Storage Spaces. In the case for most of us who have secondary drives, such as D or E or F etc, most of the time they happen to be drives that are managed by Windows Storage Spaces.

The fix:

Install Fenyx Rising in your secondary drive (in my case, it is the D drive) and move the bare minimum files into C drive. So far from my preliminary findings, the bare minimum files are all the audio files and video files. Fortunately, they reside simply in two folders: (do check your own installation folder path.)

D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\sounddata

D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\videos

Cut and paste these two folders into your C drive. In my case I just created the same file path to make things easier. So I moved them respectively to:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\sounddata

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\videos

Next, is to run your Command Prompt with administrative rights. We are going to create a Directory Junction. Sort of a system shortcut to trick the program into thinking those files still reside in the D drive.

in command prompt, type and press enter:

mklink /J "D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\sounddata" "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\sounddata"

and

mklink /J "D:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\videos" "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Immortals Fenyx Rising\videos"

(do replace the folder paths to the one you are using)

You should have notification that "Junction created for..." after each command. Check in your original Immortals Fenyx Rising folder that you have two shortcut folders named sounddata and videos to verify you have done this right.“ When I tried doing that it just said: „cant create data file. Data file already exists“

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