Devs reply to glitch report

I emailed devs about the glitches: the weekly rewards I couldn’t claim that then disappeared, Bingo games keeps changing back and forth and eating purchased tickets in the process, down 2000 blue gems… so just the last weeks stuff basically. Sent screenshots. I did say it was frustrating how often this stuff happened and we’re never compensated for in-game losses.

I got a boilerplate ‘restarting your phone’ reply, that apologized while completely ignoring the lost funds part. Then this charming emoji follow-up. Could I possibly be misinterpreting this? Sending a crying emoji reply to a customer reporting their glitches seems like a huge F U to me. Is losing money and not being thrilled about it suddenly unreasonable? Even if I was some idiot that just hadn’t tried relaunching the app before complaining that doesn’t deserve such a mocking, unprofessional response.

Anyway, I just wanted to share the official developer response for posterity. Their game keeps messing up and eating player funds, and they said “boo hoo.” Pretty clear to me.