New tech claim

Just moved into an apartment close to the campus in SA, when moving in I ended up dropping my ps5 down the steps while I was carrying my other bag and boxes 🫩 Luckily (I hope) before moving in we needed to have renters insurance and of course we got the vpp and tech coverage and all.. but am I able to make a claim without being called for lying? What would I need? Is there a waiting period I needed to have before I could file and now I’m shit out of luck? 🤕 it was a genuine accident but I’ve heard people get denied for less and I don’t want to already be out of a console I bought back before the inflation prices..