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r/venmo • … • u/Nyxelestia

I do not have an account but received a Welcome to Venmo e-mail. How do I contact Venmo to delete whatever account was created with my e-mail address?

I went to the Venmo [help](https://help.venmo.com/hc/en-us/) page, but none of the articles I found said anything other than reporting the "Verify Your E-Mail Address" e-mail...except I don't have one. The chatbot didn't have answers, and I tried the phone number but I only got the automated phone system; none of the menu options seemed to help with a fraudulent account, and there was no way to speak to a representative. I tried to select the option for fraudulent transactions, figuring at least they'd be able to direct me to the right department, but the only way forward was to enter a phone number associated with the account -- which I don't have, since I don't have a Venmo account.

Does anyone know who I can call to speak to a person despite *not* having account? How do I tell Venmo my e-mail was used for a fraudulent account?

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