This company and their service is terrible.

I'm glad my order did not go through. I can't imagine having to deal with being bounced around to 4 different departments and not one taking any responsibility or taking action. Not even their supervisors. This company had my sign a contract for wireless, took my money for the taxes on the devices, then proceeded to cancel the order on their end due to fraud 🤣🤣🤣. Contacted the fraud department, everything was all good except one document they claim to be blurry lol. Oh you mean the same document in the same format and the other 2 documents??? Oh ok. Reupload the blurry document, called back. Took two transfers just to find the order and get some hoodrat on the phone with a lack of professionalism. She didn't even take 2 seconds to review anything before telling me just wait 6 days for cancellation? Huh? Oh just upload your documents again? Ma'am, did you even check to see I have done this four times? No you haven't done it at all...Oh, Ok, tell ya what, cancel the whole thing and I want a refund immediately....Bounce bounce bounce bounce bounced around for 3 straight days cause no one knew who could issue a refund. Absolute joke. And guess what? As of today, 7 days later, my funds are still on hold from Trash Verizon.... 😲 But my order was not processed due to fraud. So who is actually committing fraud here? Absolute joke and I will never ever use this service to the CEO and all his underlings die off.

Update: 5/3/23, received another bland cancelled order email 5/4/23, hold still pending. So to cut to the chase, Verizon would rather you wait 6-7 days for the order the cancel itself, then the refund/release process begins. So tack another 5-7 possible business days. That's a possible 14 day refund/release cycle on an order that was cancelled the same day with no attempt to process. Anyone else want to defend?