No Account Agreement Exists For My Business Account (wtf?)

Sooo…long story short…Verizon can’t find a signed account agreement for my business account that I started a couple months ago.

Because of this, no changes can be made to my account, I can’t access the business app or web portal, and most phone reps can’t even pull up my account.

After dozens of hours of calls and store visits, VZW has finally discovered that there was never a signed account agreement attached to my account by the business sales rep (phone), so they need me to sign a new one in a corporate store with a business specialist.

Does anyone have any insight on this? Do I have any leverage here? I don’t know what I’d use it for, but it has been a miserable and time consuming process to deal with this over the past couple months (over 40 hours of my time invested so far, and my bill is double what it should be because I can’t make any changes/returns/trade-ins.)

Just curious if anyone has any insight here, thanks!