Someone bought phones on my account

Yesterday I received a string of emails thanking me for my purchases and telling me my devices were available for pick up, 100 miles away from where I live. Another message said there was a change to the Account Manager. Another message thanked me for picking up one of the devices.

I didn't buy anything or change anything. I'm in the middle of arranging a cross country move. Dealing with this garbage is the last thing I have time for.

I called to find out how to stop this activity on my account. The overseas support team did not inspire confidence in being able to detect and stop the fraud. I drove to a local store to ask how someone is able to pick up a phone on my account without ID. Because the crook was able to add himself as an Account Manager, that's how.

I called the store where the next device was supposed to be picked up. I let them know that the order was fraudulent and they said they would not fill the order.

Because they would not answer their phone, I drove 100 miles to the other store where they did let the crook pick up the device. I asked for any info about the person who picked up the phone. They gave me his name and told me he is a younger guy. When I researched the person's name in the vicinity of the stores, it comes up as a person over 65. So this guy has stolen someone's identity, as well.

Today, I see the charges for the phones will be on my next bill and there is a payment plan set up for an iPhone 16.

I have changed all of the security info on my account and will be canceling service next week.

Anyone know how I can talk to a US based support person to shut this down ASAP?