Anyone else having their refund held ransom?

Verizon screwed up my order on 9/12. Verizon took it upon themselves to cancel my order on 9/13. Verizon charged me and still haven’t refunded me for the order. On 9/20 I cancelled the second order on my account that they made in an attempt to correct their first mess up (an order their customer service told me that they cancelled the day before) and was credited for that amount instantly but they still haven’t given me my refund from the 13th.