Hate this company! Time to switch.

Hi! I have only been with Verizon for 2 years but I literally cannot stand it any longer!! Always an issue, always a problem and it’s like pulling teeth to get help! I ordered the new iPhone of course and picked it up. I went with the pro instead of the pro max which I currently have in the 15 (worst phone ever imo) decided immediately after taking it out of the box I would NOT be happy. Went online to Verizon to start an exchange/ return. Made an appointment with the Verizon it said I needed to return it at. Went there no less that 45 mins of waiting of course, and was told I had to return it at this other store😡 Great, thanks for nothing and definitely should’ve known. Went to the other store THEY told me to go to and LOL I have to contact this number and start it through them!’

I am going to return this ish and cancel Verizon. What a freaking crap shoot! End rant 😱