Verizon Wireless representatives are liars

I’ve had it with the lying. I’m beside myself. My phone is under warranty as I pay a monthly fee for it. I recently charged my phone and there was a message on my phone that it is only capable of a 70% charge and I could go to an Apple Store and pay for a battery. So I call Verizon as I should have coverage. Yes, they said they would send me a free “certified new” phone which means a refurbished phone. I decided to go to my local store instead in case they had a deal to upgrade this covered phone. Big mistake.

I went there, and ultimately decided I wanted the replacement phone. After a month in which I never received it, I called. Order was never placed. They ordered me another one when I called Verizon to find this out. Unbeknownst to me, two days later, they cancelled this order. Without a word to me. After two weeks, I called yesterday where I found out they cancelled replacement phone as they said it was unavailable. Representative then said he would mail me an upgraded phone free instead. I see email this morning to confirm order before they send phone. I print out this confirmation because I can’t read it on my phone because it’s so small but there it was, I would be owing them $112 a month. It’s not free at all.

So with steam coming out of my ears, I once again called them and I apologized to the representative for listening to my rant. I had to explain everything again as if he wasn’t seeing the notes on my account, of course, and I demanded my free replacement phone. After an hour, he said he was sending it, although I had a very very hard time understanding his accent. And I’m not sure it’s actually gonna happen at this point, but I will cancel my account if there’s another problem because I’ve really really had it.