Worst experience canceling ever

I just had to get this off my chest. My wife and I switched carriers in January. They closed out the phone lines but left the watches and tablet open. We went into one of their corporate stores to close the watches and tablet and they said we had to call their customer service, that they can’t close accounts in store. WTF?

So we go home, I call on February 1st, I talk to a guy who says the account is closed completely and asks if I would like to pay the final bill over the phone. I say sure and we take care of that and I ask him to confirm again that I will not receive any more bills and that everything is closed out, and he confirms. Yay.

Fast forward to March 11. I get an automatic payment deduction from my bank for the bill. I go into their corporate store, sit with a representative while I call their customer service. For three hours! The first representative I talk to on the phone understands and refunds me a pro-rated amount of 88.14 for the time between the date of the call to the end of the billing cycle, which I didn’t expect but appreciated. She then transferred me to another guy who again understood the frustration and confusion but said he couldn’t refund the billed amount until after my bill date and that I would have to call back a few days later. I instead went to my bank and had the amount charged back with no problem.

Today, I get another bill for 113.14. That’s 88.14 that the first representative refunded me and an additional 25 dollar fee for charging back the amount that never should have come out. I’ve been going round and round with these people. They keep saying the 88.14 is what was left of my bill and don’t seem to understand that it’s the amount that was refunded, saying I was credited 39.47 for a ten day prorate for closing my account in the middle of a billing cycle, but I closed it on the 1st and the cycle is the 21st to 22nd, which mean I closed the account after 10 with 20 days left, not vice versa. Everytime I get someone to understand this, the call disconnects.

I’ve switched to AT&T and am tempted to cancel with them because of all of this and they haven’t even done anything!

Update: Thanks to the service rep that reached out to me via Reddit Chat, I was able to get this cleared up within the hour.