New Verizon Customer Needs Help

Hello!

Last week via chat with a verizon rep I worked on getting my service ported from Tmobile to Verizon. At the end of that chat I recv an email with a receipt with an order number, location number and the details (which are accurate). The sim cards were mailed to me.

Fast forward to today. I've recv the sim cards and put them in my device. They both show no service. I tried going to verizonwireless/activatemydevice which redirects me to the app.

On the app i tried registering an account but it says my phone number doesn't exist. I've tried chatting with verizon reps on the website and keep getting passed around between the sales team, tech team and account and billing team. The last message i recv was

>I've checked both numbers provided, and it appears there isn't an active Verizon account associated with them. Please don't worry, I will bring the dedicated team into this conversation right away. They will be able to create an active Verizon account for you and activate your SIM card. Just ensure that you do not close this conversation from your end or we will lose the activation process.

The next person i was transfered to tried to help me activate my Esim. At this point I ended the chat and I'm on hold with a phone rep.

TLDR: Can't activate my sim cards because I don't have an account. Can't register an account because the phone number isn't registered with Verizon yet. WTF do I do?

Edit: Verizon reached out to me on here. After the first two reps kept trying to activate my esim I finally got Pam who walked me through the issue and how to fix it. I'm completely ported over to Verizon. Thanks Pam!