Free Accessory Code STILL doesn’t work.

is anyone else having this issue?? I camped out on the website day one, claimed it, tried to use my code on something, and the site crashed. I kept trying to claim it for something, any of the eligible items, for nearly an hour before I gave up. I called a rep to try to get this fixed but that department was closed; told I’d get a call back on Monday. never got that call back. no matter what accessory I seem to choose it says my code doesn’t apply to the item in my cart. this is honestly super aggravating and I feel like at this point? it might only be good for a free screen protector or phone case that I don’t need. I don’t know how many times I can do the runaround with support before I let my code just expire. I just want some free headphones man. I can’t even get the Bose ones because they keep saying it doesn’t apply or they’re all gone.