The worst customer service chat

**Verizon Agent** Hi

You Hello! **Verizon Agent** may I have your name please ?

You \########### **Verizon Agent** Thanak you, ####

**Verizon Agent** nice meeting you

**Verizon Agent** How may I help you today ?

You I get an error when I try to cancel Disney+ **Verizon Agent** may I know what is the error message ?

You We encountered an error while processing your request. Please try again later. **Verizon Agent** Upon checking here, you are on shared plan

**Verizon Agent** you need to be on unlimited to have the disney bundles and the apple music

**Verizon Agent** I can also see that you are using beyond 5gb

**Verizon Agent** we can change your plan to start unlimited and bill will only increase $30 for all lines in that way you can have the disney bundles and you will not run out of data

You No thank-you, thats not what I need help with **Verizon Agent** I understand moreover if we will not swicth the plan you will likely to go over data and overages will be more expensive

**Verizon Agent** I can cover the increase for this month

You My data usage has gone down and Ive used less than 1Gb during this billing cycle, Id like help with the issue I requested please **Verizon Agent** yes only this current cycle moreover previous cycles are hight and disnry plus main requirement is that you need to be on unlimited

**Verizon Agent** the reason I'm suggesting to change plan to unlimited and cover the increase so that you can register to disney plus

You I asked for Disney+ to be removed **Verizon Agent** it was removed

You It says Im still enrolled and I recieved an e-mail stating Your new plan doesnt include DISNEYPAID, so your paid subscription starts 08/21/2020 for just 6.99/mo + tax. This amount will appear on your next months bill. **Verizon Agent** I already removed it and you can check your next bill for assurance

You Okay, thankyou **Verizon Agent** okay

**Verizon Agent** have a great day

**Verizon Agent** kindly close our chat

You Nah, Ill wait for the review to pop up **Verizon Agent** it will pop up on the next cycle

**Verizon Agent** the reaason I want you to check your next bill\\

**Verizon Agent** in that way you can check that there is no charge

**Verizon Agent** ok