Extremely slow home 5G internet… now finding out it’s not available at my address!

I’m in a suburb north of Dallas & before I moved into my apartment I was debating between Verizon or T-Mobile. I confirmed map coverage with a rep with both companies and decided to try out Verizon because I have T-Mobile for my phone through a family plan & wanted to test out their speeds.

I spoke with the rep, provided my address for my apartment & confirmed that I was in the service zone. I have been living in my apartment for like 2 weeks max & the Verizon 5G is such crap I’m barely pulling 20 upload or download and the wifi extender barely helps. It’s so slow my leasing office is letting me use their wifi since I work from home and don’t have the option to go in.

I’m still waiting for a support/service rep to follow up with my service request. I kept trying to get in contact with a customer service rep, but everytime they went to verify my address they said the service wasn’t available in my area and asked if I’d like to try another address or get details on another product..?. I kept saying, I have an account with the 5G in home wifi and a bill for $122 for wifi I haven’t even been able to use why in the world would y’all send me this if there’s no service for this home internet in my area yet? It’s in Dallas but I’m not IN Dallas I’m outside if it and their website along with a chat rep confirmed my address isn’t in their service area.

Is there anything y’all suggest I do or a contact I can reach out to that may be of better help? I’ve tried chat and phone and submitted the service request but still in limbo. I’m wishing I just went with T-Mobile :( frustrated I have to pay $122 for a service I didn’t even get to use