Why is it so impossible to talk to an actually person???

This is a rant.

I’m so sick of stupid AI bots wasting my time! Three wells ago I called customer support to go over a ridiculous $180 fee that should have never been added in the first place. I had to say “speak with a human” 5 times before the automated system finally sent me to a “human”. But did I get to speak to a human? No, it was an AI bot lying to me and calling herself a human. I had to ask her 4 times that I wanted to talk with a human before she finally put me on hold to transfer me. Did I get a human? No, I got the automated system again and once again I had to argue with the bot to send me to a human. Finally I get sent to a human but was it a human? No, it was another AI bot that lied about being human. I gave up and just spoke with him and he said he’ll credit my account that $180 and that it will show up on my account in 3-4 business days. That call took 52 minutes total.

Now, 18 days later I still don’t have the credit and I called again only to go through the same bullshit trying to speak to someone who is actually alive!! The current bot has to confirm the recording of the previous call proving that the representative actually said they would credit me. It just went on and on and in and I finally asked to speak to a supervisor and she kept saying that none is available and then she just hung up on me. This call took 56 minutes.

I’m so F-ING frustrated!!!

If anyone knows a way that I can speak to someone at Verizon who has blood running through their veins, please share!!