Crucial X9 Pro SSD failure

So a few days ago I posted about my 1.5 month old Crucial ssd failing and got a few responses from some people saying that they have also experienced total drive loss with Crucial products.

I just wanna say that I reached out to their CS and found out that i’ll have to pay for shipping costs to have have my drive replaced and I think that’s very poor customer service.

Under their policy, “customers are responsible for shipping the defective product to our return center. We do not provide prepaid shipping labels. However, once we receive the item, we will cover the cost of shipping the replacement to your chosen address.”.

So now in my case I’ll have to pay about 40 USD so I can get a replacement product that cost me 115 and didn’t last two months. It’s either spending those extra bucks or losing the whole amount. That feels off. Don’t think i’ll buy Crucial again anytime soon.

Just a heads up for people thinking of buying their drives.