Think I'm going to have to leave Vinted after making selling things so hard.

I've had Vinted for over 2 years, been selling on and off for the past year. In the last month or two, I've been selling a few more items, as I've been building a perfume collection due to an expensive ADHD hyperfixation. I've impulse bought many items blindly, and then sold them again once I've realised I didn't need them. This is selling them alongside other items of clothing (some designer, some not).

In total, I've sold about 10-11 things from early November to end of December, and I've made about £138.50. Last night, I decided to put a perfume I bought my mum for Christmas, because she didn't want it as she already had one. I paid to bump the item and it was all fine. A few hours later, I received a message from Vinted essentially threatening me that I had to remove the item or go VintedPro because they suspected I am a commercial seller. They listed the activities they'd consider commercial (which I don't actually meet).

I tried to appeal this, but their customer service ignored all my points and reiterated 3 times that they'd made their decision, and referred me to their T&C. So I contacted their legal team and CCd their CEO.

Meanwhile, I asked my husband to sell this item. He put it up and it was deleted because it was a "duplicate", even though mine had been deleted and blocked by Vinted. He thought maybe the pictures might have made it look like a duplicate so he took new pictures and uploaded the item with more info on the description. His account was banned permanently because of "fraudulent activity".

So, it seems despite Vinted being a platform for selling and buying, they're making it impossible to actually sell items on there, by arbitrarily deciding who is a commercial seller and marking things as fraudulent for no reason. There is no customer service. There is no appeal process. There's nothing apart from do as we say or gtfo.

This is on top of having problems I've had as a buyer myself, including having items sent to me in non protected wrapping and receiving the items smashed, and Vinted asking me why I accept these (without having no way of seeing the state of these items unless opening the parcel). Having counterfeit items sold to me, and having to pay postage at Vinteds suggestion to get my refund after these items turned out to be counterfeit. Vinted allowing numerous crazy offers, and not warning you of huge bundle discounts until people buy it.

Tl;Dr, Vinted sucks.